The Help Center features over 400 articles, and covers everything from study design and setup, to data collection and analysis, as well as troubleshooting and setup questions. For further help with technical troubleshooting you can always contact your Customer Success Manager.
Setting up a lab
Sensors & configurations
Study setup & design
Online Data Collection
Help Center Access
If you don’t have access to the help center please contact your Customer Success Manager or the account owner for your company/institution.
Get help with hardware or software issues. Please submit a support ticket or use the Help Center via MyiMotions.
Ask questions to the iMotions Global community and have other members and expert users help you with answers.
If you are having issues with your license please contact your Customer Success Manager.
Customer Support Program
Included with all our subscription plans
Continual, unlimited access to the iMotions software, with updates every two weeks
Personalized onboarding, training and ongoing consulting for the entire research process
Technical support is provided year-round, with 97.6% case satisfaction
Over 300 (and growing) continually updated articles are provided for guidance and support
Connect, share knowledge, and build collaborations with researchers from all over the world in the iMotions Community