Customers

Return Policy

At iMotions, we are committed to ensuring your satisfaction with the products you purchase through us. While iMotions does not process returns directly, we work closely with our partners to ensure that customers can return defective products according to the manufacturer’s return policy.

Returns and Warranty

1. Manufacturer’s Warranty
All products sold by iMotions are covered by the respective manufacturer’s warranty. For specific terms and conditions, please refer to the product documentation or the manufacturer’s official website.

2. Returns for Defective Products
We support returns for defective products in accordance with the return policies of our manufacturing partners. iMotions assists customers in initiating and coordinating returns with the appropriate partner to ensure a smooth process.

3. Exchanges
Exchanges may be available depending on the product and the manufacturer’s policy. Please reach out to our support team if you would like to explore exchange options—we’re happy to help facilitate the process.

4. Contacting the Manufacturer
If you need to return a product or make a warranty claim, the manufacturer’s contact details can typically be found on the product packaging, included documentation, or their official website. Our support team is available to help connect you with the right partner.

5. Support
For help initiating a return, exchange, or warranty request, please contact us at support@imotions.com. Our team is here to assist you and ensure your request is handled promptly.

Software Products

Please note: Software purchases are generally non-refundable, but we are happy to guide you through your options depending on the product and licensing terms.

Non-Refundable Sales
All software sales are final and non-refundable. Please ensure that you review the software specifications and system requirements carefully before making a purchase.

Support and Guidance
If you experience issues with your software, we’re here to help. Contact our team at support@imotions.com and we’ll work with you to resolve any technical concerns or escalate the issue to the relevant partner.

Contact Us:

Thank you for your business.

Sincerely,

The iMotions Team