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We guide you in every step toward success

with the world’s leading biosensor platform

Personalized training and learning 

Quickly learn to use the iMotions solutions

When you become an iMotions customer, we want to make sure you get up to speed as fast and effectively as possible and your research is kick-started in the right way. During your onboarding at iMotions, we will help you step by step on how to use the iMotions Platform, from downloading the software & setting up sensors, all the way to being able to build a complete research report.

Want to know more about what’s included in your onboarding?

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How you get started

The onboarding procedure

Your iMotions onboarding is handled by one of our experienced Customer Success Managers, who will take you through the 2-step procedure; the Technical Onboarding and the Analysis Onboarding. Each is a 1½ hour procedure that instills best practices in human behavior research, which we have established after enabling more than 1,000 academic and commercial clients to succeed with world-class research.

 

Meet your Customer Success Manager

As an iMotions customer you will have your very own Customer Success Manager who will be your one point of contact as long as you choose to be an iMotions customer (and we hope that will be a very long time). Meet our experienced team here:

Casper Bergmann
Casper Bergmann
Sr. Customer Success Manager
Location: Copenhagen, DK
Robert Christopherson
Robert Christopherson
Sr. Customer Success Manager
Location: Boston, USA
Alexandra Souchkova
Alexandra Souchkova
Customer Success Manager
Location: Boston, USA
KiaraHeide
Kiara S. Heide
Customer Success Manager
Location: Copenhagen, DK
Amie Larum
Amie Larum
Customer Success Manager
Location: Boston, USA
Oscar Haven
Oscar Haven
Customer Success Manager
Location: Copenhagen, DK
Francesca Marchionne
Francesca Marchionne
Sr. Customer Success Manager
Location: Boston, USA
Tue Hvass
Tue Hvass
Sr. Customer Success Manager
Location: Copenhagen, DK
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Onsite workshop

Structured around your needs

We offer onsite workshops for each stage of your research process. From guided lab setups to project consultation, these workshops are recommended for large teams, multi-license lab setups, and/or the use of advanced tools like EEG, VR, Mobile Stand, Smart Eye Pro, ECG/EMG, and Eye Tracking Glasses. Get our Product Specialists for 1 or 2 full days for a specialized training based entirely on your organization’s specific needs.

Continuous support

Through our Help Center and Support team

For any day-to-day requirement, you will have access to the iMotions Help Center. Here you can access more than 400 articles and tutorials. Our support team are also standing by to answer any questions you might have within 24 hours (and they have over a 95% satisfaction rating). 

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Want to dig deeper with an iMotions certification?
Learn more about our iMotions Academy training