Customers

Return Policy

iMotions Return Policy

iMotions Return Policy
At iMotions, we are committed to ensuring your satisfaction with the products you purchase through us. While iMotions does not process returns directly, we work closely with our partners to ensure that customers can return defective products according to the manufacturer’s return policy.

Returns and Warranty

  1. Manufacturer’s Warranty: All products sold by iMotions are covered by the respective manufacturer’s warranty. For specific terms and conditions, please refer to the product documentation or the manufacturer’s official website.
  2. Returns: Returns for defective products are managed in accordance with the manufacturer’s return policy. While iMotions does not process returns internally, we support customers in initiating and facilitating the return process with the relevant manufacturer or partner.
  3. Defective items: In the case of defective items, customers may request a return or replacement through the manufacturer’s return procedure. iMotions will assist in initiating contact and guiding customers through the appropriate next steps.
  4. Contacting the Manufacturer: If you need to return a product or make a warranty claim, the manufacturer’s contact details can typically be found on the product packaging, included documentation, or their official website. Our support team is available to help connect you with the right partner.
  5. Support: For help initiating a return, exchange, or warranty request, please reach out to our team at support@imotions.com. We are happy to assist in coordinating the process and ensuring your request is addressed efficiently.

Software Products

Please note: Software purchases are generally non-refundable, but we are happy to guide you through your options depending on the product and licensing terms.

  1. Non-Refundable Sales:All software sales made by iMotions are final and non-refundable. Please ensure that you review the software specifications and system requirements before making a purchase.
  2. Support and Assistance: For any issues related to software functionality or performance, please contact our support team at support@imotions.com. We are committed to providing the necessary assistance to resolve any problems you may encounter with our software.

We appreciate your understanding and thank you for choosing iMotions. If you have any questions about our returns policy, please do not hesitate to contact us.

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Thank you for your business.

Sincerely,

The iMotions Team