Veröffentlichungen

While emotional neutrality (e.g., maintaining a neutral face, speaking with a calm voice) can help entrepreneurs project a sought-after image of rationality, the effectiveness of such displays is context-dependent and gendered. In the emotionally resonant world of crowdfunding, the value of neutrality is ambiguous, as it may conflict with audience expectations of expressiveness. Building on […]

Effective communication is essential in high-stress environments but stress often disrupts the flow of information and leads to miscommunication. While scenario-based training exercises are widely used, post-hoc reflection and analysis of verbal interactions remain challenging due to overlapping speech, limited analysis time, and the dynamic nature of these situations. This paper introduces ROGER, a novel […]

Purpose Voice assistants (VAs) have reshaped customer service by offering new interaction channels. This study explores how user-expressed emotions during interactions with multimodal and voice-only devices across different contexts affect satisfaction. Capturing user emotions via voice tone and speech content analysis, we show that both device type and usage context are crucial in shaping user […]

Politicians from both major political parties in the United States have been raising concerns about the rise of TikTok, a popular social media platform founded by Chinese entrepreneurs, with some calling for stricter regulation or even banning the platform. One aspect of opposition to TikTok is its growth as a news source among young adults. […]