Keeping users and advertisers happy through better UX
2018-04-16T11:02:17+00:00 August 3rd, 2016| By: alex
An iMotions Customer Success Story – SPARK Experience
Keeping users and advertisers happy through better UX
Founder & CEO, SPARK Experience
Enabled to test and scientifically validate different advertising formats that attract and positively engage users
Led to development of new advertising formats to improve user experience
Created value for client by significantly increasing mobile advertising revenue
Rovio, the maker of Angry Birds, brings in $200 million in revenue per year, however was looking for a new way to keep mobile advertisers in the game as some of them questioned whether players actually saw the ads displayed during gameplay and clicked on them intentionally (or rather accidentally).
SPARK partnered with Ford and Rovio to develop, test, and scientifically validate new advertising formats that would do a better job of winning the customers’ visual, cognitive, and emotional attention and restore the confidence of advertisers.
Aiming to evaluate the performance of different mobile advertising formats (typical banner ads, interstitial ads, full screen and rich media ads), SPARK utilized iMotions Biometric Research Platform to track eye movements and measure brain activity (EEG) in order to analyze the players’ visual attention, emotional engagement and frustration levels elicited by ad display during mobile gameplay.
Besides, SPARK investigated at which point in the game the display of ads appeared to be particularly appealing or frustrating to players.
The results from the study impressively demonstrated that one new type of ad developed by SPARK was able to call attention seven times more quickly, was looked at three times more frequently, and was remembered three times more often after the game.
Ultimately, SPARKs applied research led to improve user experience, lessen frustration and create more value for the user and the advertiser by helping significantly increase mobile advertising revenue.
“With iMotions, we are able to bring the whole package of biosensors into the game, ultimately allowing us to gain a deep understanding of emotions. I see biometrics developing into our specific business line.
We definitely want to focus a lot of attention on it with video-based ads being one of our future key interests. Utilizing iMotions’ API, we are able to bring biometrics into the field of user experience and usability. We have even created our own algorithms that measure attention and emotion, allowing us to become highly efficient with our ability to analyze the data. We’re excited to continue to work with iMotions as we move along.”
A conversation with SPARK’s Spencer Gerrol
iMotions recently sat down with SPARK’s Spencer Gerrol to talk about how the use of iMotions Biometric Research Platform became a true game changer for his team at SPARK.
Why did you decide to add biometric measures to your suite of tools?
“It all started with a dream I had almost ten years ago about tracking emotion and attention in a more scientific way. At that time I focused a lot on persuasive design, and I learned that one of the most important elements of persuasive design is emotion – our decision are based on how we feel 100% of the time. So for my research intentions, just asking people how they feel was not a satisfactory way of understanding the nature of emotional responses.
To analyze emotions more scientifically, I’ve been utilizing eye tracking since its early, rather cumbersome days. Luckily, there has been a significant transition over the last couple of years from something extremely difficult to set up to something now markedly more workable and suddenly available for practical web, advertisement, and usability studies.
Following the evolution of eye tracking hardware along with other biosensors such as EEG and GSR as they were becoming more and more accessible, we decided to make them part of SPARKs daily practice.”
What exactly do biometric measures add to the picture?
“In our Angry Birds study, we were aiming to analyze the effect of different advertising formats on visual attention. Moving from just asking people how they feel to actually measure brain activity, we were able to directly gain unbiased insights into the players’ frustration with the ad and how they were really feeling about it. Questionnaires often seduce participants to lie or even make something up, which might partly be due to social expectations or the fact that emotions are preconscious; biometrics, to the contrary, can reveal actual emotions. That is why they are of tremendous value for us.
In that sense, adding biometric sensors allows us to confirm the responses people give us in the surveys. You can definitely say that biometric measurements help produce more reliable results.”
Which impact has iMotions had on your business?
“iMotions allowed us to easily and quickly gain the kind of insights we were able to acquire utilizing EEG and eye tracking in synergy. Our client initially chose SPARK as we were the only ones offering eye tracking on mobile devices. They purchased an eye tracking study and we chipped in EEG on top just to show what we can do… and they were quite impressed by it.
So this success marks just the beginning. Excited by the insights biometric measures add to traditional usability testing, our client is keen to continue with long-time setup studies looking at many further stimuli that could have an impact on emotional attention surrounding an ad. With iMotions, we are able to bring the whole package of biosensors into the game, ultimately allowing us to gain a deep understanding of emotions. I see biometrics developing into our specific business line. We definitely want to focus a lot of attention on it with video-based ads being one of our future key interests. Utilizing iMotions’ API, we are able to bring biometrics into the field of user experience and usability. We have even created our own algorithms that measure attention and emotion, allowing us to become highly efficient with our ability to analyze the data. We’re excited to continue to work with iMotions as we move along.”